Privacy Policy

1. Who We Are

Milana Beach Resort & Spa Phú Quốc (formerly known as Chez Carole Beach Resort & Spa) is a 4-star boutique resort located at Group 1, Quarter 4, Cửa Cạn, Phú Quốc Special Zone, Kiên Giang, Vietnam. We operate the website milanaresort.com. For any privacy-related questions, please contact us at sales@milanaresort.com.

2. Information We Collect

We collect personal information that you voluntarily provide when using our website or contacting us:

• Booking inquiries: Full name, email address, phone number, travel dates, room preferences, and any special requests you include in your message.
• Email correspondence: Your email address and the content of messages sent to sales@milanaresort.com.
• Phone/Zalo contact: Your phone number when you call or message our sales team at +84 945 99 39 88.
• Website analytics: We use Vercel Analytics to collect anonymous usage data including pages visited, browser type, device type, and approximate location (country level). This data does not identify individual users.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your booking inquiries and provide rate quotations.
• To process and manage your reservation at Milana Beach Resort.
• To communicate important information about your stay (check-in details, transfer arrangements, special requests).
• To improve our website and services based on anonymous analytics data.
• To comply with legal obligations under Vietnamese law.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only with: (a) our resort management team for reservation processing, (b) transfer service providers when you request airport pickup, and (c) government authorities when required by Vietnamese law. All third parties are bound by confidentiality agreements.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Booking inquiry data is kept for up to 24 months after your last interaction. You may request deletion of your data at any time by emailing sales@milanaresort.com.

6. Cookies

Our website uses essential cookies required for basic functionality. We use Vercel Analytics which does not use cookies and does not track individual users across websites. We do not use advertising cookies or third-party tracking scripts.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for future communications.

To exercise any of these rights, please email sales@milanaresort.com.

8. Security

We implement appropriate technical and organizational security measures to protect your personal data, including HTTPS encryption (TLS), strict transport security headers (HSTS), and access controls for internal systems. However, no method of electronic transmission or storage is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy, please contact us at sales@milanaresort.com or call +84 945 99 39 88.